Home > Service Operations > Service CRM > Features
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| PRODUCT REGISTRATION |
The Product Registration component allows your customers to register their products online after they have purchased it through any of your sales channels. The customers can register the product (s) and associate with one user login and manage their complete product portfolio. It helps you capture customer data which is more accurate as it is directly supplied by the customer which can later be used for marketing campaigns or other customer relations. |
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| SERVICE CONTRACTS |
The Service Contracts component lets your customers purchase extended warranties or service contracts. It provides notifications to them when their contracts are about to expire and provides the ability for them to renew the contracts. The component utilizes our rule-based policies and contracts management module that allows you to setup policies and contracts online as needed and also maintain flexible pricing parameters. It helps you to sell directly to the customer through the medium of internet and hence directly impacts the profitability of the organization. |
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| CUSTOMER FEEDBACK |
The Customer Feedback component can be used to design feedback surveys, either targeted specifically to a customer for a particular service quality and satisfaction or overall satisfaction surveys targeted to specific demographics. It helps you measure the customer satisfaction enabling you to improve the service levels. |
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| MARKETING CAMPAIGNS |
The Marketing Campaigns component lets you run campaigns for the purpose of selling complementary products to a wider customer base or administer specific campaigns for up-selling additional products or renew existing products to your existing customer base. The campaign can be administered via electronic means and its performance measured based on the response of the customers. |
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| CUSTOMER SERVICE |
The Customer Service component provides your customers with the ability to log any service issues and complaints or request service online. Together with Service Scheduling and Claims Processing, the complete process of customer service fulfillment gets automated with every piece of associated information integrated. |
Warranty & Repair Management 
Service CRM 
