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> KPI Benefits
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In this lean economy, reducing warranty costs is critical to the success of your manufacturing business. Many organizations are spending more than 1.5% of revenues on warranty every year. To reduce your total warranty spending, leverage the Tavant Warranty Management Solution to streamline warranty claims management, detect duplicate and fraudulent claims, improve payout accuracy, reduce operational costs, and improve product quality.
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Enablers |
Turnkey Solutions |
| Detect duplicate and fraudulent claims |
› Dynamic and customizable business processing rules run against the claim during claims processing; It enables processors to scrutinize alerts and detect invalid and fraudulent claims
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| Automate and mistake-proof warranty transactions |
› Automated streamlined claims processing powered by business rules and the workflow engine alerts the processor with warnings and errors to ensure the claims are processed with a quicker turn-around and the optimum accuracy
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| Enhance payout accuracy |
› Robust administration of warranty policies, contracts, rates powered with processing rules and the workflow engine ensures the accurate processing and payout of claims |
| Improve field diagnostics and workmanship |
› Failure reports provide recent failure analytics and detailed failure information helps service engineering function to improve field diagnostic processes, reduce workmanship defects, and avoid unwarranted replacement costs
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| Enhance service limits and repair intervals |
› Cost driver and reliability analytics enable repair development and engineering functions to revisit and enhance parts service limits and extend repair intervals to reduce downtime and warranty costs |
| Enable product engineering to improve product quality |
› Cost driver analytics helps trigger product improvement initiatives and enables product engineering function to reduce detection-to-correction cycle time for critical product improvements and avoid upcoming warranty costs |
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With ineffectively managed reverse logistics, there can be increasing warranty parts return logistics costs and piling supplier warranty recovery. Leverage the active and collaborative management for faster warranty disposition process for speedy recovery.
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Enablers |
Turnkey Solutions |
| Enhance contracts by well-defined warranty accountability |
› System defined contract and dynamic supplier performance analytics enable OEMs effectively apportion supplier warranty accountability and manage supplier contracts effectively
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| Optimize Parts Return on time, right parts, at the right place |
› Precise parts return management with segregation of parts according to accountability and return location; enables leaner logistics and direct shipment to suppliers
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| Diagnostic and resolution through collaboration |
› Automated intuitive recovery claim generation based on supplier contract set up
› Intuitive workflow from parts return to receipt, inspection, analysis, and recovery for quicker and transparent diagnosis |
| Faster warranty disposition and speedier supplier recovery |
› Failure reports and interactive dispute management expedite disposition process for speedy recovery |
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Better decisions demand better information. Dynamic warranty intelligence engine works as a driving force and provides extensive reporting and analytics to help you make the most informed decisions to improve organizational key performance indicators.
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Enablers |
Turnkey Solutions |
| Dashboards on critical performance indicators |
› Dynamic dashboards keep you vigilant on critical performance metrics |
| Early warning system |
› Preset base lining of critical metrics with real-time performance to take pro-active decisions for improvements |
| Extensive reporting and analytics |
› Customized reporting and query builder gives you the flexibility to download diverse reports |
| Improve reserves forecast accuracy |
› Precise historical claims data analytics enables optimum reserves forecast accuracy |
| Driving force for most informed decisions |
› Warranty intelligence works as a nucleus of integrated data powerhouse which works as a driving force to trigger cross-functional improvements to reduce warranty costs, improve product quality, optimize cash flow, and increase end-customer satisfaction |
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Transform your warranty from liability to profitability! The extended warranty and service contracts modules help you increase your after-market revenues while ensuring the competitive pricing as well as contract profitability.
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Enablers |
Turnkey Solutions |
| Sales promotions and online quotes for service contracts |
› Sales promotions and online quote management for quicker realization of after-market sales opportunities of extended warranties and service contracts |
| Dynamic pricing for changing needs |
› Dynamic automated pricing with respect to affecting factors and historical product/part failure analysis for accurate and competitive pricing |
| Revenue recognition and cash flow assessment |
› Recurring invoicing and revenue recognition assessment over the contract term |
| Contract reconciliation |
› Effective contract reconciliation capabilities |
| Visibility into contract performance |
› Dynamic visibility over the life of contract term on performance metrics |
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