Cut down on warranty reserves, in long terms & transforming claims processing into problem resolution
As a leading diversified industrial organization, Ingersoll-Rand (IR) specializes in providing products, services and integrated solutions to industries ranging across various sectors. IR had multiple business units under its belt, each of which had diverse requirements and multiple legacy systems. IR needed a comprehensive, one-stop solution to streamline the warranty process, initiate early detection and correction of failures and provide IR with a wider global reach.
Challenge
Independent business units with ad-hoc information retrieval methods made realizing ROI a slow painstaking process for IR.
Lack of Inventory management and visibility because of the presence of disparate, independent systems.
Need for a powerful, central solution to standardize the warranty process.
Added responsibility of enabling a wider geographical reach for IR by overcoming linguistic barriers to their growth.
Solution
Tavant Warranty Management Solution – a onestop solution which integrated all the business units.
It provided early detection and resolution of flaws and reduced warranty costs. Tavant Warranty Management System automated the claims processing cycle of Ingersoll-Rand by about 40%.
A Process-driven approach to convert claim processing to problem processing.
Facilitation of a wider global reach by supporting global languages & various currencies.
Tavant’s process-driven Warranty Policy
Results
> Quick turnaround to reduce warranty liability.
> Improved supplier recovery..
> Improved profitability with well planned and calculated new service products.
> Real time feedback for improving product quality.
> A flexible cost-effective solution.
> Complete responsibility with 24x7 functionality of the application.
"The Tavant Warranty Management Suite presented a powerful answer to IR’s problems. Cutting down on warranty reserves was now an option IR could think of in the long-run."
Warranty Management 
